Terms & Conditions
To ensure a smooth and transparent shopping experience, please take a moment to review our Terms and Conditions. These terms outline the rules and regulations governing your use of our website and the purchase of our products.
By using our website or placing an order, you agree to be bound by these Terms and Conditions.
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern your use of the UNBOXX website and any purchases you make from us.
1.2 By accessing or using our website or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or make any purchases.
2. Ordering and Payment
2.1 To place an order, you must provide accurate and complete information.
2.2 Once you place an order, we will send you an order confirmation email. This is not an acceptance of your order. We accept your order when we dispatch the goods.
2.3 We reserve the right to reject or cancel any order, including orders that appear to be fraudulent or unauthorized.
2.4 All prices are in GBP and are inclusive of VAT. We reserve the right to change prices without notice.
2.5 Payment must be made in full at the time of ordering. We accept various payment methods, including credit/debit cards and PayPal.
3. Delivery
3.1 We will make reasonable efforts to deliver your order within the estimated timeframe, but delivery times are not guaranteed.
3.2 Risk of loss or damage to the goods passes to you upon delivery.
3.3 If you are not present to receive your delivery, we may leave the goods with a neighbour or at a safe location
4. Returns and Refunds
4.1 You have the right to cancel your order within 14 days of receiving the goods. To cancel, please contact us via our website or customer service.
4.2 Returned goods must be in their original condition, unused, and in their original packaging.
4.3 We will issue a full refund within 14 days of receiving the returned goods.
4.4 If you receive a faulty or damaged product, please contact us immediately. We will arrange for a repair, replacement, or refund.
5. Liability
5.1 We are not liable for any indirect or consequential loss or damage arising from the use of our website or the purchase of our products.
5.2 Our liability is limited to the purchase price of the goods.
6. Intellectual Property
6.1 All intellectual property rights in our website and its content belong to us or our licensors.
7. Governing Law
7.1 If you receive a faulty product, please contact our customer service team immediately. We will provide you with instructions on how to return the faulty product.
7.2 If the fault occurs within 30 days of purchase, we will offer you a repair, replacement, or full refund.
7.3 If the fault occurs within the product’s guarantee period (typically 12 months), we will repair the product or replace it with a new or refurbished equivalent.
7.4 If the fault occurs after the guarantee period, we may still be able to offer a repair or replacement service at a reasonable cost.
7.5 To claim under warranty, you will need to provide proof of purchase, such as a receipt or order confirmation.
7.6 Some products may have a separate manufacturer’s warranty. Please refer to the product documentation for more information.
7.7 We reserve the right to inspect any faulty product to verify the nature of the fault.
8. Changes to Terms and Conditions
8.1 We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website.
9. Contact Us
9.1 If you have any questions or concerns, please contact us through our website or customer service.
